Shipping & Delivery Policy | APPHOX Technologies

This Shipping & Delivery Policy ("Policy") explains how APPHOX Technologies Pvt. Ltd. delivers its products and services to customers.

As APPHOX primarily provides digital software products, cloud-based platforms, enterprise solutions, consulting services, and technology services, most deliveries are made electronically unless otherwise agreed in writing.

By purchasing any APPHOX product or service, you acknowledge that you have read and agreed to this Policy.

1. Company Information

APPHOX Technologies Pvt. Ltd.
Website: https://www.apphoxtech.com
Email: support@apphoxtech.com

2. Scope

This Policy applies to all APPHOX products and services, including but not limited to:

SaaS Applications
Enterprise ERP Solutions
AI Platforms
HRMS
CRM
Industry-Specific ERP Solutions
Mobile Applications
Web Applications
Software Licenses
Cloud Services
Managed IT Services
Custom Software Development
Consulting Services
Technical Support
Implementation Services
Annual Maintenance Contracts (AMC)
Training Services

3. Nature of Delivery

APPHOX primarily provides digital products and professional services.

Accordingly:

No physical shipment is required for most purchases.
Products are delivered electronically.
Services are delivered remotely or on-site as agreed.

Delivery methods may include:

Secure customer portal access
Cloud platform activation
Email notifications
Software license activation
User account creation
API credentials
Project delivery through secure collaboration platforms

4. SaaS & Cloud Platform Delivery

For SaaS subscriptions and cloud-based platforms:

Delivery generally includes:

Customer account creation
Tenant provisioning
Login credentials
User onboarding instructions
Platform activation

Subject to successful payment and verification, activation is generally completed within 1 to 3 business days, unless otherwise specified in the applicable agreement.

5. Software License Delivery

For licensed software products, delivery may include:

License keys
Product activation credentials
Download instructions
Installation documentation
User manuals
Access credentials

Software licenses are delivered electronically via registered email or secure customer portals.

6. Custom Software Development

Custom software development projects are delivered according to the agreed:

Proposal
Statement of Work (SOW)
Contract
Project milestones
Implementation schedule

Delivery timelines vary depending on project complexity and contractual commitments.

7. Professional Services

Professional services such as:

Consulting
System implementation
Configuration
Migration
Integration
DevOps
AI consulting
Training

are delivered remotely or on-site according to the agreed engagement schedule.

8. Project Delivery

Enterprise projects may be delivered in multiple phases, including:

Discovery
Design
Development
Testing
User Acceptance Testing (UAT)
Deployment
Go-Live
Hypercare
Ongoing Support

Each phase is completed in accordance with the mutually agreed implementation plan.

9. International Customers

APPHOX serves customers globally.

Digital products and services can generally be delivered worldwide, subject to:

Applicable laws
Export regulations
Banking regulations
Technical feasibility
Service availability

Implementation timelines for international customers may vary depending on project scope and local regulatory requirements.

10. Delivery Confirmation

A product or service is considered delivered when one or more of the following occurs:

Customer account has been activated.
Login credentials have been issued.
Software licenses have been delivered.
Customer confirms receipt of deliverables.
Cloud services become accessible.
Project milestones are formally accepted.
Services commence as scheduled.

11. Delivery Delays

While APPHOX strives to deliver services within agreed timelines, delays may occur due to:

Customer dependency delays
Incomplete project information
Third-party vendor dependencies
Infrastructure availability
Regulatory approvals
Force majeure events
Technical issues beyond reasonable control

APPHOX will make commercially reasonable efforts to communicate significant delays.

12. Customer Responsibilities

To facilitate timely delivery, customers are responsible for:

Providing accurate contact information
Completing onboarding requirements
Providing required project documentation
Assigning authorized project representatives
Ensuring timely approvals and feedback
Providing necessary infrastructure access where applicable

Delays caused by customer dependencies may affect delivery timelines.

13. Physical Deliveries

Certain enterprise engagements may include physical delivery of:

Hardware
IoT devices
Networking equipment
Servers
Security appliances
Documentation
Other equipment

Where physical shipment is involved:

Delivery timelines will be communicated separately.
Shipping charges, insurance, customs duties, and applicable taxes may apply unless otherwise agreed in writing.
Risk of loss transfers to the customer upon delivery to the agreed destination or carrier, unless otherwise specified in the applicable contract.

14. Acceptance of Deliverables

Where applicable, customers may be requested to review and formally accept project deliverables.

Unless otherwise agreed:

Deliverables are deemed accepted if no material objections are raised within the acceptance period defined in the applicable agreement.
Minor defects or enhancements that do not materially affect functionality shall not delay acceptance.

15. Changes to Delivery Schedule

Changes requested by the customer after project commencement may impact:

Delivery timelines
Project costs
Resource allocation
Implementation schedules

Such changes shall be managed through the agreed change request process.

16. Changes to this Policy

APPHOX reserves the right to update this Shipping & Delivery Policy from time to time.

Revised versions become effective upon publication on the website unless otherwise stated.

17. Contact Us

For delivery or order-related enquiries, please contact:

Customer Success Team
APPHOX Technologies Pvt. Ltd.
📧 Email: support@apphoxtech.com
📧 General Enquiries: info@apphoxtech.com
🌐 Website: https://www.apphoxtech.com